gbaji's Privacy Policy

1 Introduction

gbaji is an online entertainment platform that provides sports betting, casino games, and related services for Bangladeshi users. While using the platform, you provide certain personal information, and protecting the privacy of that information is our primary responsibility.

This policy document explains what kind of information gbaji collects, why it is collected, how it is stored and kept secure, and under what circumstances it may be shared with third parties. Our Terms and Conditions complement this privacy policy and both documents should be read together.

If any changes are made to this policy, a notice will be posted on the site and the update date will be noted above. If you continue to use the site after changes are made, you will be considered to have accepted the new policy.

2 Types of Information Collected

gbaji collects various types of information, which can broadly be divided into two categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When registering an account or using the services, you may provide the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer
• Communications provided through live chat or email support

2.2 Information Collected Automatically

When you browse the site, some information is recorded automatically:

• IP address and device identifier
• Browser type and operating system
• Time and nature of site access and usage
• Information obtained through cookies and similar tracking technologies
• Game play history, bet amounts, and transaction logs

2.3 Identity Verification Information

To ensure secure transactions and prevent unauthorised access, gbaji conducts identity verification processes in certain cases. Documents provided during this process are stored under strict security and used only for verification purposes.

3 Purposes of Using Information

Collected information is used only for the following purposes:

• Creating, managing, and securing accounts
• Processing all financial transactions including deposits and withdrawals
• Running 24/7 live chat and email support services
• Sending applicable bonuses and promotional offers (based on your consent)
• Maintaining platform security and preventing fraud
• Improving site performance and reviewing user experience
• Complying with legal or regulatory obligations

gbaji never sells or rents your personal information to third-party advertisers. The use of information is always limited to the purposes stated in this policy.

4 Data Storage and Security

gbaji uses industry-standard SSL encryption technology to keep your information secure. Data is stored in encrypted form at the server level and access is strictly controlled.

4.1 Retention Period

All relevant information is retained while your account is active. Even after an account is closed, certain information may be retained for a number of years due to legal or regulatory requirements. Once this period has passed, the information is securely deleted or rendered permanently irrecoverable.

4.2 Technical Security Measures

The measures gbaji follows to protect data:

• All data transmission using 256-bit SSL encryption
• OTP-based two-factor verification process
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Data access restricted to authorised personnel only

5 Sharing Information with Third Parties

gbaji does not generally share your information with outside parties. However, in the limited circumstances below, certain information may be sent to necessary third parties:

5.1 Payment Processors

To complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer, the necessary financial information is exchanged with the relevant payment service provider. These organisations follow their own privacy policies and may use the information only for the purpose of processing transactions.

5.2 Technology Service Providers

To operate the platform, we work with certain technology infrastructure providers, such as server hosting and data analytics. These providers are contractually bound to maintain the confidentiality of information.

5.3 Legal Obligations

In the case of a valid legal directive, court order, or proper request from a government authority, the necessary information may be provided. In such circumstances, gbaji complies with applicable law.

6 Cookies Policy

Cookies and similar technologies are used on the gbaji site to help improve the user experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: Necessary for the core functionality of the site — maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to monitor and improve site usage, without any personal information.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may affect some core functions of the site, particularly those related to login and payments.

7 User Rights

As a user of the gbaji platform, you have certain rights regarding your own information. To exercise these rights, you can contact the support team at any time.

7.1 Right to Access Information

You may at any time request that gbaji provide a summary of what information it has stored about you. After verifying the request, a response will be provided within a set timeframe.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you have the right to have it corrected. This change can be made through account settings or via support.

7.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, in cases of legal obligations, ongoing disputes, or incomplete transactions, this request may not be able to be fulfilled immediately.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages or emails, you can cancel the option at any time. However, necessary messages related to your account and transactions will continue to be sent.

8 Protection of Minors

All services on the gbaji platform are for persons aged 21 and above only. Age is verified at the time of registration and minors are not permitted to create or use an account. For more details on the protection of minors and responsible behaviour, visit our Responsible Gaming page.

If gbaji becomes aware of any misuse of an account by a minor, the relevant account will be closed immediately and action will be taken in accordance with applicable law.

9 International Data Transfers

In some cases, due to server infrastructure or technology services, data may be stored outside Bangladesh. Whenever this occurs, gbaji ensures that the relevant organisation or server follows adequate data protection standards and is bound by a contractual commitment to confidentiality.

10 External Links and Third-Party Sites

The gbaji platform may sometimes reference third-party services. These external services have their own privacy policies and gbaji is not responsible for their information management. It is recommended that you read the policies of any external site or service before using them.

11 Policy Changes

gbaji reserves the right to change this privacy policy at any time. For significant changes, a notification will be sent to the email or mobile number registered on the account and a notice of the amendment will be displayed at the top of the site.

The updated policy will take effect from the date of publication. If you continue to use gbaji after the changes, you will be considered to have accepted the new policy. If you do not agree to a recent change, you may request that your account be closed. To learn more about us, you can visit our About Us page.

12 Contact

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact our support team. We are available 24 hours a day, 7 days a week in both Bangla and English.